Privacy Policy

1. Introduction

PosterZa ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have, in line with the EU General Data Protection Regulation (GDPR).

2. Data controller

PosterZa, Deliusstraße 22, 24114 Kiel, Germany. Contact: support@posterza.com.

3. Data we collect

  • Identity and contact data - name, email address, phone number, billing and shipping address.
  • Transaction data - products ordered, order details, and payment information.
  • Technical data - IP address, browser type, device information, and cookies when you use our website.

4. How we use your data

  • To process and deliver your orders (contractual necessity).
  • To provide customer support and respond to enquiries (legitimate interest).
  • To send order updates and, with your consent, marketing communications.
  • To improve our website and services.

5. Legal bases

We process personal data on the legal bases of contract performance, legitimate interests, consent, and compliance with legal obligations.

6. Data processors and third parties

We share data with service providers needed to operate our store, including: Shopify Inc. (e-commerce platform and payment processing), our payment providers and shipping carriers, and analytics providers. These parties only process your data to provide their services to us.

7. Cookies and tracking

We use necessary cookies to operate the store and may use analytics cookies to understand usage. You can manage or disable cookies through your browser settings.

8. Data retention

We retain personal data only as long as necessary for the purposes above and to meet legal obligations (for example, tax and accounting records).

9. Data transfers

Where data is transferred outside the EU/EEA, we rely on appropriate safeguards, such as standard contractual clauses approved by the European Commission.

10. Your rights

Under the GDPR you have the right to: access your data; request correction; request erasure; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these rights, email support@posterza.com.

11. Right to lodge a complaint

If you believe your data has been handled incorrectly, you may also lodge a complaint with your local data protection authority, or with the supervisory authority in Germany: Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein (ULD).

12. Contact

For any privacy questions, email support@posterza.com.